Refund policy

Refund & Returns Policy — FollowSuitShop

Overview

FollowSuitShop works with trusted international suppliers to fulfil orders directly to our customers. Because items are shipped from overseas warehouses, our return and refund process is different from traditional retail stores.

We offer refunds or replacements for items that arrive damaged, defective, incorrect, or missing. We do not accept returns for change of mind, sizing issues, or buyer’s remorse.

If you have any questions, contact us at info@followsuitshop.com

Return Eligibility

To qualify for a refund or replacement, your item must meet one of the following conditions:

  • The item arrived damaged

  • The item arrived defective

  • The item received is not the item ordered

  • The item is missing from the order

We may request photos or videos as evidence so we can file a claim with our supplier.

Non‑returnable situations

We cannot accept returns for:

  • Change of mind

  • Wrong size ordered

  • Items that differ slightly from photos due to lighting or screen display

  • Sale items

  • Gift cards

  • Personal care items (for hygiene reasons)

Because items ship directly from our suppliers, we cannot accept returns to a UK address.


How to Request a Refund

Email us at info@followsuitshop.com

 within 30 days of receiving your order.

Please include:

  • Your order number

  • A description of the issue

  • Photos or videos of the item (if applicable)

Once reviewed, we will inform you whether your refund or replacement is approved.


Refund Process

If your refund is approved, it will be issued to your original payment method.

Processing times:

  • Refund approval: 2–5 business days

  • Bank/card processing: 5–10 business days

If more than 15 business days have passed since approval, contact us at info@followsuitshop.com.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us immediately with photos. We will work with our supplier to resolve the issue quickly.

Please keep all packaging until the claim is resolved.


Exchanges

We do not offer direct exchanges. If your refund is approved, you may place a new order for the item you want.


EU 14‑Day Cooling‑Off Period

If your order is shipped to the European Union, you may cancel your order within 14 days of receiving it.

This right does not apply to:

  • items that have been used

  • items without original packaging

  • personal care items

  • custom or made‑to‑order items

  • items fulfilled by third‑party suppliers where returns are not supported

Contact us at info@followsuitshop.com to request cancellation.